(0) items
You have no items in your shopping cart.
All Categories
    Filters
    Preferences
    Search

    Policies and Conditions of Use

     

        Timing:  We try to ship orders for block kits the same day (order before 3PM CST).  Blocks will arrive everywhere in the US in five working days, most places sooner.  Order on Monday, and it will be there by Friday.  You can order in a number of ways:

     (1) Online using the secure Shopping Cart  (VISA, MC, AMEX, DISCOVER).  This is by far the easiest and most reliable way to order.  It assures that the errors inherent in phone orders are eliminated because you do the typing, it avoids bad connections, and it allows you to order 24/7. Our shopping cart will allow you to use VISA, MC, DISC, AMEX, PayPal, e-check, check or Purchase Order.   

    (2) By telephone at 1-877-606-4374 (toll free).  A real person is available during most business hours and there are no buttons to push.  We like to talk about our blocks.  By telephone, we accept AMEX, MC, DISCOVER, VISA, or CHECK.  

    (3) By Purchase Order from schools, institutions, and churches.  Transactions with our company are deemed to have taken place in Indiana and are subject to the laws of this state and the United States. Our Fax is (877) 249-3624.

    (4) Using PayPal.  The shopping cart allows you to use PayPal.  You do not have to be a member of PayPal to use this method - just look carefully to see how to check out as a guest.

    (5) Shipping is calculated during check-out but prior to completing the order. In the final steps, you can always return to the shopping cart and add or delete items, abandon the order, or call us by telephone. 

    (6) Online Security.  When you use the shopping cart, you will be on a secure server using the SSL protocol.  This means that your credit card information will be encrypted and passed to the server in a form that is impossible to intercept.  Your Credit Card information is then destroyed and we do not store it.

    (7) Canada and Other Countries - Canadian and offshore customers can order by telephone.  Shipping outside the US and its territories, however, must be calculated by hand and requires an e-mail or telephone call.  In most cases, shipping costs, customs duty, and VAT make shipping outside the USA impractical.

    (8) Sales Tax - State Sales taxes are payable by residents of Indiana only.   However, your state may require you to pay use tax and it is your responsibility to comply with these laws and regulations.  

          Calls: We will accept calls during business hours most weekdays Central Time at 1-877-606-4374 (toll free). 

          Our Prices:  Our prices for Premium Blocks and Firsts & Seconds are for genuine Hard Maple.  Our Rubberwood blocks are manufactured for us in Thailand.

          Guarantee: Our Hard Maple blocks are unconditionally guaranteed to the original owner or recipient as to materials and workmanship.  Wear and teasr aside, we will cheerfully replace defective, cracked, or broken blocks free-of-charge as long as you own the blocks, including shipping, though we may require you to provide photographs or other evidence of the problem.      
          Damage incurred in transit is the responsibility of the carrier and we will cheerfully help you make claims to replace merchandise that arrives in damaged condition.  Do not return parcels that are damaged as doing so may jeopardize a refund or replacement.  
       
          Returns - We will accept returns of new blocks within thirty days of receipt by the customer or recipient for any reason.  After thirty days there is a restocking charge of 15%.  You must obtain an RMA number from us prior to returning blocks and we will refuse parcels that are returned without an RMA.  We do not pay return shipping charges unless we have made a mistake in your order and/or problems cannot be remedied by replacing individual blocks.

          Shipping:  We ordinarily ship in a plain, unmarked cardboard box by UPS (Continental US and Canada) or USPS Priority Mail (Guam, USVI, Alaska, etc.). We ship to the address you give us, and you are responsible for providing accurate zip codes, addresses, suite numbers, apartment numbers and the like or notifying us of any peculiarities in your address (e.g. The post office does not deliver to your address).  Incorrect addresses may incur extra charges.  Delivery times are not a guarantee, and we cannot control shipping hold-ups, delivery times, customs hold-ups, or special problems with delivery.  Our promise is limited to conveying your blocks to a common carrier promptly.

           Questions? - 1-877-606-4374 (toll free)