How Fast do You Ship?ans.
We maintain a large stock of all of the Kits and Open Stock. Typically, we
ship the same day you order (orders after 2:00 PM (CST) ship the next
working day). Blocks take less than five days to get anywhere in the continental
US. The average shipment will arrive in three days. Order on
Monday and it will arrive by Friday.
We will tell you in your receipt specifically when your blocks
should arrive. If they do not arrive within a day or so of our
advisement, please call us right away.
How do you ship?ans.
Almost always - UPS. Outside the continental US, via the
Postal Service. We may
also ship very small domestic orders via USPS flat rate Priority
Mail. If the US Post Office does not deliver to your home, or if
they do not put parcels or notifications in your Post Office Box
unless the box number is included, be sure and let us know in
How long does it take outside the US? ans. Shipping
by USPS to Alaska, Hawaii, Puerto Rico, etc. takes 5-10 days.
Shipping to other countries typically takes less than 10 days
unless the parcel is opened and inspected by Customs. You can
often track such packages on your country's postal web site.
Do you send me tracking information? ans.
Yes, if you give us an accurate, unblocked e-mail address.
Typically this will come from "Quantum View Notify" which is UPS's
tracking service. Be sure not to block email from this
Will UPS deliver to my front door, back door, other side of
the gate, under the mat, over the lintel, in the garage, if I'm not home, if I am
home, if the dog is home? Ans. We cannot give
instructions to the driver. We can write instructions on the
label, but it is often fruitless. UPS drivers
don't read the label (usually) for special instructions. If special instructions are necessary, it's better to put a sign on
your door. In reasonable weather, UPS will usually leave
parcels if you are not at home. They may not do this, however,
if you live in an apartment building. They may also retain a
parcel if they believe that leaving the parcel invites a theft, and
they may be aware of local neighborhood problems that are unknown to
us. They make three attempts to deliver. After that,
they retain your parcel for some days before returning it to us.
What if the address is wrong? Ans.
Usually address changes are easy to accomplish, but they cost about
$11 per parcel. If it's our fault, we'll fix it for free.
If you sent us the incorrect information, it's your fault and you
have to pay. Console yourself with the knowledge that it's a
lot cheaper than a round trip.
What kind of parcels?ans. We
assemble shipments in cardboard cartons weighing less than 50 lbs. We cannot gift
wrap. Most of the cartons for Block Kits will be exactly full. If the
carton is full, you can be sure that all of the blocks are
there. A list of pieces (no prices) is also in the box. In many cases,
offshore shipments using USPS will be shipped using flat rate boxes.
Sometimes we may use USPS for small continental shipments (e.g.
craft cubes, books).
What if a lot of my blocks are missing? ans.
One of your parcels may not have arrived (yet). You may also
have a smaller box stacked on a bigger box and failed to open the
smaller box. We may (heaven forbid) have shipped the wrong set
of blocks. Whatever. Just call us and we'll straighten
it out for you.
What if only one parcel arrives? Ans.
UPS does not make much effort to keep parcels together. You
may get multiple parcels on different days. We want you to
call us if there are problems, but give UPS a day or so to complete a large
Are your blocks guaranteed? Ans. Yes.
But we also sell blocks manufactured by others and guarantees for
blocks from Uncle Goose and from Melissa and Doug are given by those
manufacturers. See the specifics on the "Policies" page (on the left).
Is there a price invoice in the box? ans.
No. Only a list of pieces. You will have received a receipt by e-mail if you provided
an e-mail address. If you are ordering for a school or
organization, we subsequently send a commercial invoice by snail
mail. If you do not receive an invoice and need one for
reimbursement, please let us know and we will gladly provide one by
What if a piece is broken or misshapen? ans.
This is very rare, but just send us an e-mail and we will replace
it. If this is due to shipping damage, let us know so that we
can make a claim.
How should we store the blocks? ans.
We sell a block cart for small kits (up through a Beginner A).
If you purchase a larger kit, you will need a simple set of
bookshelves. This is the right storage for blocks.
Rolling boxes or bags are not very useful (and we have mixed
feelings about block carts - including our own). A couple of
plastic boxes about the size of shoeboxes work well for small and
How come your craft cubes and craft parts are untested? Ans.
Our toy blocks are all tested, but craft parts are not toys. Craft
parts and cubes are free of foreign chemicals, but testing toys
involves, in addition, an involved series of mechanical tests for
size, shape, durability, and age (ASTM F963-xx).
Many cubes and balls are too small for children. Testing
these craft parts is impractical and they are sold for use by adults.
Cubes smaller than 1" and balls smaller than 1-1/2 " are too small
Can I include a gift card or message? ans.
Yes. A space is provided on the address page during
check out and we will provide a gift card for free..
Can you gift wrap? ans. No. Most
kits are already packed and gift wrapping will not survive on the
outside of the parcel.
Can you ship outside the US?ans.
Yes, and the shopping cart will calculate the price of shipping.
Just read the directions on the zip code page.
Can you give us expedited shipping? ans. Sure.
Just call us. But blocks are heavy. Expect to pay
(roughly) five times as much for next day delivery, and three and a
half times as much for second day. We can tell you with
considerable accuracy exactly when your blocks will arrive by UPS
Ground shipping and this is very likely to be faster than you
Do I have to pay VAT in Canada or elsewhere? ans.
Maybe. Typically, Canada does not try to collect VAT on gifts
sent from the USA. Other countries and provinces may vary.
Your recipient will be more familiar with local policies than we are, but
in any event we
cannot collect or pay VAT for you.
What if my parcel is held by Customs? ans.
We have no control of this. Usually, however, any Customs'
hold is very brief. All of our toys and other merchandise is
derived from Kiln Dried materials and all organic life is killed by
the high temperatures. There is no possibility that our cubes
or blocks harbor insect larvae or other vermin.